FAQ's

1. What is the delivery time period for my order?

Answer: Delivery times vary depending on your location. Typically, orders are processed within 1-2 business days and delivered within 5-7 business days. You will receive a tracking number once your order has been shipped.

2. Do you offer international shipping?

Answer: Yes, we offer international shipping. Delivery times and shipping costs may vary based on the destination country. Please refer to our shipping policy for more details.

3. What is your return policy?

Answer: We offer a 7 day return policy. If you are not satisfied with your purchase, you can return it within 7 days of delivery for a full refund or exchange. The product must be unused and in its original packaging.

4. How do I initiate a return?

Answer: To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with a return authorization and instructions on how to send back your item.

5. Is there a warranty on your products?

Answer: Yes, all Woodpecker Bags products come with a 1-year warranty against manufacturing defects. If you encounter any issues with your product, please contact us for assistance.

6. How do I file a warranty claim?

Answer: To file a warranty claim, please reach out to our customer service team with your order number, a description of the issue, and any relevant photos. We will assess the situation and guide you through the next steps.

7. Can I track my order?

Answer: Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the courier's website.

8. What payment methods do you accept?

Answer: We accept all major credit cards (Visa, UPI, Credit Card, Debit Card and other secure payment methods. Please see our payment options at checkout for more details.

9. Are your bags water-resistant?

Answer: Many of our bags are made with water-resistant materials. Please check the product specifications for each bag to confirm its water-resistant properties.

10. Do you offer customization or personalization of bags?

Answer: Yes, we do offer customization or personalization services depending upon the quantity of order placed. 

11. How can I contact customer service?

Answer: You can contact our customer service team via email at woodpeckerbags2012@gmail.com or by phone at +91 8448693949. Our team is available Monday through Friday, 9 AM to 6 PM (EST).

12. Can I change or cancel my order after it’s been placed?

Answer: If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that orders that have already been shipped cannot be modified or canceled.